Find answers to the most common questions about using Fishgoo as your China shopping agent. If you can’t find what you’re looking for, contact us via Discord, WhatsApp, or email at [email protected].
Getting Started
What is Fishgoo?
Fishgoo is a China shopping agent (also called a proxy buying service) that helps international buyers purchase products from Chinese e-commerce platforms like Taobao, Tmall, 1688, and Weidian. We handle purchasing, quality inspection, warehousing, and international shipping on your behalf.
How does a China shopping agent work?
You paste a product link from a Chinese platform (like Taobao) into Fishgoo, we purchase the item for you, inspect it at our warehouse, and then ship it to your country. You don’t need to speak Chinese, have a Chinese payment method, or a Chinese address.
Do I need to speak Chinese to use Fishgoo?
No. Fishgoo’s website and customer service are fully available in English. Our buying team communicates with Chinese sellers on your behalf. We also support 19 languages through our translation feature.
Which Chinese platforms can I buy from?
We support all major Chinese e-commerce platforms including:
- Taobao — China’s largest consumer marketplace
- Tmall — Verified brand stores
- 1688 — Wholesale and factory-direct prices
- Weidian — Mobile marketplace for niche products
- Xianyu — Second-hand marketplace
- Other Chinese online stores upon request
Ordering & Payment
How do I place an order?
Simply paste the product link from any supported Chinese platform into the Fishgoo search bar. Select the size, color, and quantity, then add it to your cart. After checkout, our team purchases the item from the seller on your behalf.
What payment methods do you accept?
We accept PayPal, Visa, MasterCard, and other major payment methods. All transactions are processed securely through trusted payment processors.
What are your service fees?
Our service fee is clearly displayed before you confirm each order. The fee covers product purchasing, seller communication, quality inspection, and warehouse handling. There are no hidden charges.
Can I cancel my order?
Yes, if the order hasn’t been placed with the Chinese seller yet, you can cancel for a full refund. After the seller has shipped the item, cancellation depends on the seller’s return policy. See our Refund Policy for details.
Quality Inspection
What is quality inspection (QC)?
When items arrive at our warehouse, we inspect them for defects, verify quantities, check sizes, and take detailed photographs. You receive 5 free high-resolution QC photos for every item, so you can review the product before it ships internationally.
What if the item fails quality inspection?
If we find issues (wrong item, defects, wrong size/color), we’ll notify you immediately with photos. You can choose to: (1) Accept the item as-is, (2) Request a return/exchange with the seller, or (3) Request a refund. We handle all communication with the seller.
Can I request additional QC photos or video?
Yes, you can request additional photos or video inspection for a small fee. This is helpful for verifying specific details like stitching, labels, or material quality.
Shipping
How long does shipping take?
Shipping times vary by destination and method:
- Economy routes: 15-30 business days
- Standard routes: 10-20 business days
- Express routes (DHL, FedEx, EMS): 5-10 business days
Domestic shipping within China (seller to our warehouse) typically takes 2-5 days.
How much does international shipping cost?
Shipping costs depend on package weight, dimensions, destination country, and shipping method. Fishgoo offers 2,000+ shipping routes — use our Shipping Calculator to compare rates in real-time.
Can I combine multiple orders into one package?
Yes! This is one of the biggest advantages of using a shopping agent. Items from different sellers are stored in our warehouse, and you can consolidate them into one international shipment to save significantly on shipping costs. Free storage is available for up to 90 days.
Do you ship to my country?
Fishgoo ships to 200+ countries and regions worldwide. Enter your destination in our shipping calculator to see available routes and costs.
Will I have to pay customs duties?
Customs duties, taxes, and import fees are determined by your country’s regulations and are the buyer’s responsibility. They are not included in Fishgoo’s shipping fees. We recommend checking your country’s import regulations before ordering.
Warehouse & Storage
How long can items stay in your warehouse?
Items are stored free of charge for up to 90 days after arriving at our warehouse. This gives you time to accumulate orders from multiple sellers before shipping internationally. After 90 days, storage fees may apply.
Is my package safe in your warehouse?
Yes. Our warehouse has organized storage systems, inventory tracking, and secure areas for high-value items. Every item is photographed and logged upon arrival.
Returns & Refunds
Can I return items?
Returns are possible before international shipping, subject to the original seller’s return policy. Once items have shipped internationally, returns become more complex and costly. We strongly recommend reviewing QC photos carefully before approving international shipping.
How do refunds work?
Refunds are issued to your Fishgoo account balance (instant) or your original payment method (3-10 business days depending on the method). See our Refund Policy for full details.
Account & Security
Is it safe to buy through Fishgoo?
Yes. We use SSL encryption for all transactions, partner with trusted payment processors (PayPal, Stripe), and never store your full payment details. Our quality inspection process also protects you from receiving defective or wrong items.
How do I track my order?
You can track your order status in real-time through your Fishgoo account. We provide tracking numbers for both domestic (China) and international shipping legs. You’ll also receive notifications at each stage.
