Refund Policy - Fishgoo | Buy from China, Compare Shipping Costs & Save More

Overview

At Fishgoo, we strive to ensure every order meets your expectations. As a China shopping agent, we understand that international proxy purchasing involves multiple steps, and we have clear policies to protect your interests at each stage.

Before Purchase (Full Refund)

If you cancel your order before Fishgoo has placed the order with the Chinese seller, you are entitled to a full refund of the product cost and service fee. Refunds are processed within 3-5 business days.

After Purchase, Before Shipping to Warehouse

If you wish to cancel after we have purchased from the seller:

We will attempt to cancel with the Chinese seller on your behalf
If the seller accepts the cancellation, you will receive a refund minus any non-recoverable fees (e.g., domestic shipping already paid)
If the seller does not accept cancellation, you may request a return after the item arrives at our warehouse (subject to seller return policy)

At Warehouse (Quality Inspection Stage)

When items arrive at our warehouse, we perform quality inspection (QC) and provide photos. If issues are found:

Eligible for Refund/Exchange:

Item received is significantly different from the listing description
Item is damaged, defective, or has quality issues
Wrong item, wrong size, or wrong color was sent by the seller
Item is missing parts or accessories as described in the listing

Process:

Review your QC photos carefully within 5 days of receiving them
If you identify an issue, submit a return/refund request through your account
Fishgoo will negotiate with the seller for a return or exchange
If the seller agrees, the item is returned and your refund is processed after the seller confirms receipt

Not Eligible for Refund at This Stage:

Minor differences that are within normal product variation
Items that match the listing description but do not meet personal expectations
Color differences caused by monitor display settings

After International Shipping

Once your package has been shipped internationally:

Lost packages: If a package is confirmed lost by the carrier, Fishgoo will assist with the carrier’s claims process. If shipping insurance was purchased, you will be compensated per the insurance terms.
Damaged in transit: If items are damaged during international shipping, please provide photos within 48 hours of delivery. We will file a claim with the carrier on your behalf.
Customs seizure: Fishgoo is not responsible for items seized by customs in the destination country. We recommend customers understand their country’s import regulations before ordering.

Refund Methods

Refunds are issued to your Fishgoo account balance by default. You may also request a refund to your original payment method:

PayPal: 3-5 business days
Credit Card: 5-10 business days (depending on your bank)
Account Balance: Instant

Service Fee Refund Policy

Full service fee refund if the order is cancelled before purchasing
Partial or full service fee refund if the issue is caused by Fishgoo or the seller
No service fee refund for buyer-initiated cancellations after purchase

Shipping Fee Refund Policy

International shipping fees are non-refundable once the package has been dispatched
If you cancel before international shipping, warehouse-to-carrier fees (if any) may be deducted
Domestic shipping fees within China are generally non-refundable