Refund Policy

Overview

At Fishgoo, we strive to ensure every order meets your expectations. As a China shopping agent, we understand that international proxy purchasing involves multiple steps, and we have clear policies to protect your interests at each stage.

Before Purchase (Full Refund)

If you cancel your order before Fishgoo has placed the order with the Chinese seller, you are entitled to a full refund, credited to your Fishgoo account balance.

After Purchase, Before Shipping to Warehouse

If you wish to cancel after we have purchased from the seller:

• We will attempt to cancel with the Chinese seller on your behalf
• If the seller accepts the cancellation, you will receive a refund minus any non-recoverable fees (e.g., domestic shipping already paid)
• If the seller does not accept cancellation, you may request a return after the item arrives at our warehouse (subject to seller return policy)

At Warehouse (Quality Inspection Stage)

When items arrive at our warehouse, we perform quality inspection (QC) and upload photos to your account. Please review them as soon as your items are checked in.

5-Day No-Reason Returns:

Within 5 days (120 hours) after an item is checked into our warehouse, you can request a return or exchange without giving a reason. The item must be new and unused, with its tags and original packaging intact.

Process:

1. Go to “My Orders”, find the item and click “Apply for Refund”
2. Choose the reason that matches your situation and add photos if there is a problem
3. Fishgoo will negotiate with the seller for a return or exchange
4. If the seller agrees, the item is returned and your refund is processed after the seller confirms receipt

Not Eligible for No-Reason Returns:

• Custom-made or personalized items
• Underwear, socks and other intimate apparel
• Adult products and food
• Sealed goods that have been opened
• Second-hand items, and items you asked us to unpack or remove tags from
• Clearance items marked as non-returnable, and items excluded by the seller’s own policy

After International Shipping

Once your package has been shipped internationally:

• Lost packages: If a package is confirmed lost by the carrier, Fishgoo will assist with the carrier’s claims process. If shipping insurance was purchased, you will be compensated per the insurance terms.
• Damaged in transit: If items are damaged during international shipping, please provide photos within 48 hours of delivery. We will file a claim with the carrier on your behalf.
• Customs seizure: Fishgoo is not responsible for items seized by customs in the destination country. We recommend customers understand their country’s import regulations before ordering.

Refund Methods

All refunds are credited to your Fishgoo account balance. You can use the balance for future orders or request a withdrawal.

Shipping Fee Refund Policy

• Returns without a quality issue: you pay the seller’s original shipping and the return shipping, which are deducted from your refund
• Returns for a quality issue confirmed by the seller (damaged, defective, or wrong item, size or color): the seller covers both
• International shipping fees are non-refundable once the package has been dispatched

How to Request a Refund

1. Log in to your Fishgoo account
2. Go to “My Orders” and find the item
3. Click “Apply for Refund”
4. Provide a detailed description and supporting photos if applicable
5. Our team will review your request and contact the seller

Contact Us

If you have any questions about our refund policy or need assistance with a refund request:

• Email: [email protected]
• Discord: Fishgoo Community
• WhatsApp: +86 181 1875 2383

Last Updated: September 11, 2026